Privacy Policy | Diamonds by Johar

Last updated: October 9, 2026

thejohar.com is operated by Aliqadar Inc, DBA Diamonds by Johar ("JOHAR," "we," "us"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website, make a purchase, create an account, or otherwise communicate with us.

This policy also covers personal information collected in person at our retail location, Diamonds by Johar at The Shops at Mission Viejo, where it is stored in the same customer systems as information collected through thejohar.com. This may include information provided during a purchase, consultation, repair, or appraisal.

By using the website or visiting our store, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it separately.

Personal Information We Collect

Depending on how you interact with JOHAR, we may collect information including:

Contact details, such as your name, email address, telephone number, billing address, and shipping address. Account information, such as login credentials, preferences, saved items, and account settings. Order and transaction information, such as products viewed or purchased, payment confirmation, delivery details, returns, exchanges, and order history. In-store information, such as purchase, repair, custom order, and appraisal records collected at Diamonds by Johar. Communications you send to us, including customer-service requests, feedback, reviews, and other submissions. Device and usage information, such as IP address, browser type, device identifiers, pages viewed, and how you interact with the website. Information collected through cookies and similar technologies, subject to your choices and applicable law.

Payment-card information is generally processed directly by our payment providers. JOHAR may receive transaction confirmations and limited payment-related details rather than complete card information.

How We Collect Information

We may collect personal information directly from you (online or in store), automatically when you use the website, from service providers that support our operations, and from business or marketing partners where permitted by law.

How We Use Personal Information

We may use personal information to:

Provide, operate, and improve the website, products, and customer experience, in store and online. Process payments, fulfil orders, arrange shipping, and manage returns or exchanges. Create and manage customer accounts, wishlists, preferences, and saved information. Respond to enquiries and provide customer support. Send transactional messages about orders, accounts, delivery, returns, and service updates. Send marketing communications where permitted and according to your preferences. Detect fraud, protect the website and store, maintain security, and prevent misuse. Comply with legal obligations, enforce our policies, and establish or defend legal claims.

How We Disclose Personal Information

We may disclose personal information to Shopify and to service providers that help us operate the business, including payment processors, shipping and fulfilment providers, technology vendors, analytics providers, customer-support tools, fraud-prevention providers, and professional advisers.

We may also disclose information when you direct us to do so, when required by law or valid legal process, to protect JOHAR or others, or in connection with a business transaction such as a merger, financing, restructuring, or sale.

Third parties process information under their own terms and privacy notices where they act independently. We encourage you to review those notices.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the website functioning, remember preferences, understand website use, measure performance, prevent fraud, and support marketing where permitted.

You may be able to manage cookies through your browser or device settings. Blocking certain cookies may affect website functionality.

Shopify

Our store is hosted by Shopify. Shopify processes information about your access to and use of the website to provide and improve its commerce services. Information may be transferred to Shopify and other service providers in countries other than where you live.

For more information about Shopify's handling of personal information, please review Shopify's consumer privacy information through Shopify's official privacy resources.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on where you live, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, objection, or portability, and to withdraw consent where processing relies on consent.

You may unsubscribe from promotional emails using the unsubscribe option in the message. Even after opting out of marketing, we may continue to send transactional or service-related communications.

To submit a privacy request, contact us using the details below. We may need to verify your identity before completing a request, and certain exceptions may apply under applicable law.

Children's Privacy

The website is not intended for children who are not legally able to enter into contracts or use the services without the involvement of a parent or guardian. We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Websites and Links

The website may contain links to services operated by third parties. JOHAR does not control those services and is not responsible for their privacy or security practices. Please review the policies of any third-party service you choose to use.

International Transfers

JOHAR, Shopify, and our service providers may process or store personal information in countries other than the country where you live. Where required, appropriate safeguards will be used in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date.

thejohar.com is owned and operated by Aliqadar Inc, DBA Diamonds by Johar. All references to "JOHAR" in this policy refer to thejohar.com, Diamonds by Johar, and its parent company, Aliqadar Inc.

Contact

Questions about this Privacy Policy or requests concerning personal information may be sent to diamondsbyjohar@gmail.com or submitted through our Contact Us page.