Return Policy | Johar Jewellery

We want every JOHAR purchase to arrive as expected. Because jewelry may include delicate, limited, personalized, resized, engraved, or made-to-order pieces, return eligibility can vary by item.

Please contact us before sending any product back. Returns sent without prior approval may not be accepted or processed.

Requesting a Return or Exchange

To request a return or exchange, email diamondsbyjohar@gmail.com or use our Contact Us page. Include your order number, the item you wish to return, and the reason for the request. If the item arrived damaged, defective, or incorrect, please also include clear photographs.

We will review the request and provide instructions where the item is eligible.

Return and Exchange Window

Returns and exchanges must be requested within 10 days of delivery. To be eligible, an item must be unused, unworn, undamaged, and unaltered (including unsized), with all tags, certificates, documentation, accessories, and original packaging. Proof of purchase is required.

Aliqadar Inc, DBA Diamonds by Johar, reserves the right to decline a return or exchange where the item shows wear, damage, alteration, resizing, or a condition different from how it was delivered.

Non-Returnable Items

Custom, personalized, engraved, resized, altered, made-to-order, final-sale, and gift card purchases are not eligible for return or exchange. Certain items may also be excluded once worn or used, for hygiene and product-integrity reasons.

These exclusions do not limit any rights you may have under applicable consumer-protection law where a product is defective, damaged on arrival, incorrectly supplied, or otherwise not as described.

Refunds

Approved refunds will be issued to the original payment method once the returned item has been received and inspected. Original shipping costs will be deducted from the refund amount, and the customer is responsible for return shipping costs, except where the item was damaged, defective, or incorrectly supplied.

Bank and payment-provider processing times vary. We do not control how long a completed refund takes to appear in your account once it has been issued.

Exchanges

Exchanges follow the same 10-day window and condition requirements as refunds. Exchange availability depends on product availability. Where a direct exchange isn't available, we may offer store credit or ask you to return the eligible item and place a new order.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. Contact us as soon as reasonably possible if an item arrives damaged, defective, incomplete, or different from what you ordered.

Keep the product and all original packaging until we've reviewed the issue. We may request photographs, video, or other information to assess the claim. Items that arrive damaged, defective, or incorrectly supplied are eligible for a replacement, refund, or repair at our discretion, and we will not deduct shipping costs in these cases.

Return Shipping

Once a return or exchange is approved, we'll provide instructions. Products should be packaged securely and returned using a trackable, insured shipping service, particularly for high-value jewelry. We are not responsible for a return that is lost or damaged in transit when the return shipping was arranged by the customer, except in cases of damaged, defective, or incorrectly supplied items.

Cancellations

Contact us promptly to request an order cancellation. We may be unable to cancel an order once production, customization, sizing, engraving, packaging, or dispatch has begun.

thejohar.com is owned and operated by Aliqadar Inc, DBA Diamonds by Johar. All references to "JOHAR" in this policy refer to thejohar.com and its parent company, Aliqadar Inc.